Process mapping is a Lean Six Sigma technique used to diagram and illustrate the tasks or steps involved in the production of a product or a service. The most effective method to describe any process is to classify it with a unique name, demonstrate the workflow with a Process Map and explain its purpose with an operational narrative.

A process is defined as a series of actions or steps to convert inputs to outputs. From the perspective of the company engaging in the process, the objective of each task, activity, and step is to add value by converting the inputs into the desired output. If a step does not add value in the eyes of the customer, it is considered waste. To effectively remove waste and streamline a process, that process must be fully understood. Thus, there are several reasons for creating a Process map:

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